megabet Privacy Policy

This Privacy Policy is issued by megabet, the operator of the online gaming platform accessible at megabet.one ("megabet," "we," "us," or "our"). megabet operates in the Philippines and provides online casino games, slot games, bingo, and sports betting services to eligible players aged 21 years and above.

For the purposes of this Privacy Policy, megabet acts as the data controller in respect of the personal information you provide when registering for and using the megabet platform. As data controller, megabet determines the purposes and means by which your personal data is processed.

By registering an account with megabet or by continuing to use the megabet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the megabet platform and contact us to close your account.

megabet collects personal data that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of personal data we collect are set out below.

megabet collects personal data through several channels, depending on how you interact with our platform:

• Direct Registration: When you create a megabet account, you provide identity, contact, and account data directly through our registration form.
• KYC Verification: When you submit identity documents to complete Know Your Customer verification prior to your first withdrawal, we collect and process copies of your government-issued identification.
• Deposits and Withdrawals: When you conduct financial transactions on megabet, we collect the payment details necessary to process those transactions through our supported payment partners (GCash, PayMaya, BPI, BDO, Metrobank).
• Platform Usage: As you navigate and use the megabet platform, we automatically collect technical and usage data through server logs, cookies, and similar tracking technologies.
• Customer Support: When you contact megabet's support team via live chat or email, we collect and retain records of those communications to resolve your query and improve our service quality.
• Promotions and Surveys: If you participate in megabet promotions, competitions, or voluntary surveys, we collect the information you provide in connection with those activities.

megabet does not purchase personal data from third-party data brokers or acquire player data from other gaming platforms without your explicit consent.

megabet uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons listed below without first obtaining your consent.

• Account Management: To create, maintain, and administer your megabet player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide you with access to megabet's full range of gaming products — including live casino, slots, bingo, and sports betting — and to process your bets, deposits, and withdrawals accurately.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with applicable Philippine regulations and to prevent the use of megabet by ineligible persons, including minors.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other illegal or prohibited conduct on the megabet platform.
• Regulatory Compliance: To fulfil megabet's legal and regulatory obligations under Philippine law, including anti-money laundering (AML) reporting requirements and cooperation with lawful requests from regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance in connection with your megabet account.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the megabet platform.
• Marketing Communications: Where you have opted in, to send you personalised promotional offers, bonus notifications, and news about megabet products and services via email or SMS.

megabet processes your personal data on one or more of the following legal bases, in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations:

• Contractual Necessity: Processing is necessary to perform the contract between you and megabet — specifically, to operate your player account and deliver the gaming services you have registered to use.
• Legal Obligation: Processing is required to comply with megabet's legal obligations under Philippine law, including KYC/AML requirements, tax reporting, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing is necessary for megabet's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: For optional data processing activities — such as sending marketing communications or using non-essential cookies — megabet relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

megabet does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share financial data with our payment partners — including GCash, PayMaya, BPI, BDO, and Metrobank — solely to process your deposits and withdrawals. These partners are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: We may use third-party KYC service providers to assist with identity document verification. These providers process your data strictly on our instructions and are contractually prohibited from using it for any other purpose.
• Game Content Providers: Some games on the megabet platform are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your full personal profile.
• Regulatory and Law Enforcement Authorities: megabet will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities where required by law or in response to a valid legal order.
• Professional Advisers: We may share data with our legal, accounting, or auditing advisers where necessary for the conduct of their professional services, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of megabet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

megabet uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyse how players use our services. A cookie is a small text file placed on your device when you visit megabet.one.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the megabet platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the site.

megabet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.

• Encryption in Transit: All data transmitted between your device and megabet's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Encryption at Rest: Sensitive personal data stored on megabet's servers — including identity documents and financial information — is encrypted using AES-256.
• Access Controls: Access to personal data within megabet is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Intrusion Detection: megabet's infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and potential security incidents.
• Password Security: Player passwords are stored using industry-standard one-way hashing algorithms. megabet staff cannot view your password in plain text.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, megabet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

megabet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, megabet will securely delete or anonymise your personal data so that it can no longer be associated with you. Where anonymisation is not technically feasible, data will be securely destroyed.

Under the Data Privacy Act of 2012 of the Philippines and megabet's own privacy commitments, you have the following rights in relation to your personal data:

• Right to Be Informed: You have the right to be informed about how megabet collects and uses your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data megabet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You can update most account information directly through your megabet account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to megabet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to megabet in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where megabet processes your data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

megabet is strictly an adult gaming platform. In accordance with Philippine law, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. megabet does not knowingly collect personal data from anyone under the age of 21.

During the registration process, all applicants are required to confirm that they meet the minimum age requirement. megabet reserves the right to request proof of age at any time and will suspend accounts where age verification cannot be satisfactorily completed.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. megabet supports the responsible gaming framework promoted by PAGCOR and takes its obligations regarding the protection of minors seriously.

megabet primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including game content providers and technical infrastructure partners — may be located in other countries. Where personal data is transferred outside the Philippines, megabet takes steps to ensure that appropriate safeguards are in place to protect your information.

These safeguards may include contractual clauses that require the recipient to protect your personal data to a standard equivalent to that required under Philippine law, or reliance on the recipient's participation in a recognised data protection framework. megabet will not transfer your personal data to a third country unless adequate protections are in place.

megabet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes to this policy, we will notify you by posting a prominent notice on the megabet.one platform and, where appropriate, by sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect on the date indicated at the top of the document. Your continued use of the megabet platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or megabet's handling of your personal data, please contact our Data Privacy Officer using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

If you are not satisfied with megabet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official government website.

megabet values your trust and is committed to resolving all privacy concerns fairly and efficiently. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before it is escalated to a regulatory authority.